Reservation Deposit

Serious inquiries only. Anyone can be added to the Waiting List with a completed deposit, but KC Bernedoodles reserves the right to the first pick of all litters. Puppy reservations are made in order of cleared deposit. This means that when the deposit has been cleared, the customer’s name is added to the waitlist; the first cleared is the first added. Keep in mind that this means if you send a check by mail, another family could move ahead in line if they pay electronically. We will make every effort to help you make the best decision for your needs.

PROCESS:  By instituting any step in the process, the customer acknowledges and agrees to these terms. The customer further agrees that they have no recourse.

  1. Once the customer has decided they want to purchase a puppy, they must email us stating so. Customers must remit the deposit amount in either cash, check, or through digital deposit. We will provide the account information for the deposit.

  2. Once the deposit is received, the customer’s name will be entered on the website in order of the received and cleared deposit. Cleared deposits are the only way to reserve a puppy; no cleared deposit means no puppy reservation. Deposits are nonrefundable. By instituting any step in the process, the customer acknowledges and agrees to these terms. The customer further agrees that they have no recourse.

  3. Deposits are considered a commitment, and we understand that the puppy will have a home with your family.

  4. Final payment for the balance owed must be cleared before pickup. Unfortunately, we do not accept checks at the time of pick up for the final payment on a puppy because all payments must be cleared. We accept final payment in either cash or cashier’s check. Any daily boarding charges must also be settled prior to pick up.

  5. REFUNDS: When a family places a deposit, that waitlist spot is considered taken. The only time a refund will be given is if KC Bernedoodles cancels the purchase due to unforeseen circumstances, otherwise deposits are always non-refundable.

Puppy Selection

Anyone can be added to the Waiting List with a completed deposit, but KC Bernedoodles reserves the right to the first pick of all litters. When the puppies are born, they are given a color-coded collar. Puppies are discussed by their collar color, though our kids have a tendency to name them as well. Exact puppy choice happens by video interactions, exchanging photos, or through phone conversations at week six so their personality has time to develop. We will make every effort to help you make the best decision for your individual needs. For the health of the puppies, we do not allow visitors.

PROCESS:

  1. Once the litter is born, we will make an announcement on social media. Each family should take advantage of watching the puppies on our posts, streams, and Q&A as they grow to be ready to choose when it is time.

  2. Exact puppy choice begins on week six. Waiting this long allows us to get to know their personalities and help guide you to make the best choice. Choosing a puppy occurs in waiting list order.

  3. To facilitate all families making timely decisions, each customer has 2 hours from when we contact you (beginning on week six) to choose your puppy. We make every effort to lead you through the process of choosing the best companion for your individual needs and lifestyle, so please let us know your situation and preferences.

  4. Failure to choose within that 2 hours forfeits your turn, and you will move to the end of the line.

  5. Puppies are not allowed to go home with customers until around week 8, and, though it’s rare, only before week 8 if they are properly weaned and exhibit independence since each puppy has its own personality, ability, and needs. The key is to let the puppy have the time it needs with its mother and siblings, and transition the puppy to its new family as soon as it is properly able, in order to bond with them early and well. This usually happens at around 8 weeks.

  6. By pick up time your puppy will not be dependent upon its mother since it will have been weaned starting around week 4.

  7. For the health of our family and animals, we cannot take back a puppy once it has left our home, but we can help you find a new home for them. Please contact us first if the need arises to rehome your puppy.

  8. Pick up must occur in person. We currently do not ship puppies, but let us know if you have an extenuating circumstance that needs to be addressed.

We love discussing our puppies but we are not a pet store, so we do not ever allow visitors. Puppies can readily catch deadly diseases, such as Parvo, kennel cough, distemper, and many others, which are easily spread from one kennel to another or one dog to another. For the safety of our own home, for the puppies awaiting their new homes, and for puppies who already have deposits on them, we cannot allow visitors. Thank you for understanding!

No Recourse

Be certain you want a KC Bernedoodles puppy prior to starting the process. We do not guarantee: temperament, size, color, intelligence, affectation, obedience, trainability, shedding, hypoallergenic quality, personality, or hair type, among other qualities, and these may change over the course of the puppy’s life. This is not an exhaustive list. No refunds will be given and, though this is rare, we reserve the right to refuse sale of our puppies to anyone, at any time, for any reason, or no reason, based on our own judgment. KC Bernedoodles reserves the right to first pick of all litters. All decisions by KC Bernedoodles are final, as are all sales.

By instituting any step in the process, the customer acknowledges and agrees to these terms. The customer further agrees that they have no recourse.